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How Great Customer Service Can Effect Your Company's Bottom Line

Leveraging Customer Service to Increase Your Bottom Line

Simply put, good customer service increases sales and profits. In a Harvard Business Review study, customers with a positive service experience spent 140% more than those with poor experiences in transaction-based businesses; and in subscription-based businesses, 73% of those with positive customer service experiences subscribed for over a year, compared to 43% who rated their customer services poorly.

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