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NorthPoint Executive Suites

Meeting room cancellation policy

This policy applies to meeting rooms and the Training Room at our Alpharetta and Duluth locations. It covers bookings made on this website, in the member portal, or by our staff. Refunds go back to the original card used to pay for the booking. Times are Eastern Time.

Meeting rooms

This covers conference rooms, boardrooms, and day offices at both locations.

  • 48 hours or more before the start time: we refund the full amount.
  • 24 hours or more, but less than 48 hours before the start time: we refund 50%.
  • Less than 24 hours before the start time, including on the same day: we do not refund.

Training Room & Cafe Area

The Alpharetta Training Room has its own notice window.

  • 7 days or more before the start time: we refund the full amount.
  • Less than 7 days before the start time: we refund 50%.

If NorthPoint cancels your booking

If we have to cancel your booking, we refund the full amount to the original card.

How to cancel

For now, reply to your booking confirmation email or call the location:

When the member portal Bookings screen is available, members will also be able to cancel upcoming bookings there, within the notice windows above.

Effective November 11, 2026. Applies at Alpharetta and Duluth.

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